The following return policies are for purchases made on www.phantomzoneonline.com, and do not apply to any purchases made directly at one of our brick and mortar stores.
Shop with Confidence. www.phantomzoneonline.com guarantees quality products and service. Your satisfaction is our first priority. If an item is damaged in transit, has a manufacturer defect, or is an incorrect item, please contact us for replacement details within 48 hours of receipt.
We do not accept any liability for the content of the items we sell. This means that we cannot accept return on comics, graphic novels or books because the storyline or art wasn’t to your liking, or because you accidentally ordered the wrong book.
Sorry, we do not accept returns on Nick & Dent products or Apparel.
* You MUST contact us prior to sending a return back. Please contact us by using our CONTACT FORM or by calling 1-425-582-2271 (Monday – Friday, 9am-5pm Pacific Time).
Please note that you may be charged a 10% re-stocking fee for any returned merchandise unless it was damaged in transit, has a manufacturer defect, or is an incorrect item. We can refund shipping costs only if the return is the result of our error. Otherwise, shipping costs will not be refunded as they are the responsibility of the customer, and refunds will be for product costs only.
If our customer service department instructs you to return an item, please use the address below:
Attn: Customer Service
PHANTOM ZONE COMICS
1402 SE Everett Mall Way
Everett, WA 98208
Please write your reason for return on the packing slip and include this packing slip with the returned item in its original packaging.